117 — the Vances arrived early, room not ready

They just emailed: the drive was quick and they'd like to settle in. 117 isn't ready until 14:30, but 121 — same garden side — is ready now. I've drafted the move and the amenity transfer.

418 — AC fixed overnight, worth a word at checkout

Marcus Hale flagged the AC last night; engineering reset the unit and confirmed cooling within the hour. He checks out at 11:15 — I've set the folio to express and drafted a short recovery note so the desk can close it warmly.