Omote
The Vances are in the lobby — 90 minutes early.
They just emailed the desk: "drive was quicker than we thought, hope it's okay to settle in." 117 is their staged anniversary room but it's mid-turn until 14:30. 121 — same garden side, same quiet — is ready now.
They're standing at the desk now
OMOTE'S READmedium confidence
Welcome them now, seat them with the sparkling, and put them in 121 — same garden side, ready.
They settle in immediately on the garden side. You move the staged welcome one door over — no waiting on their anniversary.
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