Omote
Marcus Hale is checking out of 418.
Third stay this year — he's in quarterly for the board. Departing 11:15. Last night's AC complaint was resolved within the hour; worth a word at the desk.
Folio + next-visit note before 11:15
OMOTE'S READhigh confidence
Acknowledge last night's AC fix, then offer to hold 418 for next quarter.
Closes the loop on the complaint and locks his preferred room before he has to ask. Writes the cadence to his journey record.
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